Ordering by Phone, Fax or Mail.

Not everyone is happy ordering over the internet so we also welcome orders by phone, fax or mail.

The easiest option for ordering by fax, phone or mail is to print a complete order from our web site:

1. Click the 'order' button for each item you want to buy.
2. When you have selected all the items you wish to buy click the 'Finalize this order' button.
3. This will take you to our Secure Server which might cause your web browser to display messages about going to another server etc., don't be alarmed by these messages as to be routed to a secure server the web address changes and it is this change in address that triggers the browser warnings. So if the warning screens appear click on 'Yes' to continue until you get the order screen that asks you to enter personal information.
4. At this point we recommend you fill in everything you are comfortable filling in and then print out the displayed page (normally 'Print' or 'Print page' from the 'file' menu of your browser.) Nothing you fill in on this page will be transmitted over the Internet unless you click on the 'proceed' button, so it is safe to fill in all the sections. Just use the back arrow or press the 'cancel' button to return to your previous page when you are finished.)
5. If you didn't fill them in before printing write in all the missing credit card details (and other details ) by hand.
6. Use the back arrow if you want to return to our product pages.

If you are not able to print out your order make a note of :

The product descriptive name

4 digit product code

price

quantity

size and color (if applicable)

of each item you would like to buy and either phone us or send your order to us along with your:

Address

Credit card type, number and expiration date (if paying by credit card.)

Contact phone number.

If you would like to pay by check we suggest you phone us so we can calculate any necessary sales tax and shipping charges.

• Phone orders call: 1-877-838-0924
• Fax orders: 650 355 2827
• Mail to:

Horse Presence

Orders Dept.

45 Outlook Circle

Pacifica

CA 94044-2146

Payment Questions

What payment options do you accept.

Currently, we accept Visa, Mastercard, American Express, Money Orders and Checks. Checks will need to clear our bank before we send out any product (normally 10 business days).

Do you accept C.O.D. payments.

Sorry, we do not send anything out C.O.D. See also "What payments do you accept above?"

 

When is my credit card debited?/ Is my credit card debited as soon as I place the order or when you fill the order?

We process credit card orders manually at our office. We charge your card after we have filled the order so that you are not charged for anything we do not currently have in stock. The only exception being items that are drop shipped to you directly from the manufacturer. Drop Ship items are indicated as being such in the product description.

 

 

Security Questions

 

Are orders placed on-line place through a secure server?

All order transactions are placed through a secure server. So all information you send to us when placing an order online is encrypted. When we check on orders our connection to our web site is also carried out through a secure server to again ensure no sensitive information can be seen or accessed by any unauthorized person or persons.

If you still have unanswered questions check out our Frequently Asked Questions Page.

If you have any problems or questions please do call us at: 1-877-838-0924